Terms & Conditions
The Esperance Visitors Centre acts as the non-exclusive agent for the supply of goods and/or other services by its members.
By making your booking you acknowledge and agree that the Esperance Visitors Centre is acting as the agent for the supplier of the goods or services and that any dispute which you may have in relation to that booking shall be directed to the supplier and not to the Visitors Centre.
The Esperance Visitors Centre warrants that it is authorised to make bookings and to receive moneys and other deposits on behalf of its members.
It remains the responsibility of every person making a booking through the Esperance Visitors Centre to verify for himself or herself the accuracy of the information provided by the Esperance Visitors Centre on behalf of its members.
The Esperance Visitors Centre provides its booking service as a service to its members, but cancellations of confirmed bookings (where payment has been made) will attract a $22 cancellation fee. The Esperance Visitors Centre reserves the right to offer alternate accommodaiton or facilities of a similar standard to those the subject of any cancelled booking.
The Esperance Visitors Centre shall not be responsible to any person for double bookings or over bookings for any facilities or services booked through The Esperance Visitors Centre.
All bookings made through The Esperance Visitors Centre are expressly made subject to the disclaimer published on The Esperance Visitors Centre's website the terms of which are deemed incorporated herein. It shall be the responsability of all persons making bookings throught The Esperance Visitors Centre to be aware of and agree to the terms and conditions of that disclaimer. Any person who does not have ready access to the internet should contact the Visitors Centre prior to confirming the booking and a copy of the disclaimer will be provided to them.
We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
What Information We Collect
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you. www.visitesperance.com collects PII when you:
Make a booking - Your full name, address, email address and phone number are taken each time you make a booking with www.visitesperance.com.
Contact www.visitesperance.com - www.visitesperance.com collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.
How We Use Your Information
www.visitesperance.com uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.visitesperance.com may be used to:
Purchase www.visitesperance.com products or services - Information collected when you purchase from www.visitesperance.com is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
Respond to your questions or suggestions - We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.
Who We Share Your Information With
www.visitesperance.com does not disclose any information about customer bookings to anyone except in the following circumstances:
Accommodation suppliers - www.visitesperance.com provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although www.visitesperance.com offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on www.visitesperance.com.
Legal obligations - www.visitesperance.com may be required by law to disclose information provided by you to www.visitesperance.com for the purposes of obtaining products or services from www.visitesperance.com. www.visitesperance.com may also disclose information against someone who poses a threat to www.visitesperance.com's interests (such as customer fraud) or whose activities could cause harm to others.
How You Control and Access Your Information
www.visitesperance.com believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
Booking information - If at anytime you would like to alter the PII you provided to www.visitesperance.com in your booking, please contact us.
General - If at anytime you wish to enquire about any of your PII that is stored by www.visitesperance.com please contact us.
Validity of Rates
Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. The Esperance Visitor Centre is not responsible for discrepancies of availability and rates on www.visitesperance.com. Contact us for further details.
Deposits - Payment is due within 24 hours of receiving written confirmation from Esperance Visitor Centre. If no payment has been received after 24 hours we reserve the right to cancel the booking.
Full payment is due one month prior to arrival date.
If a booking hasn't been fully paid the day before arrival we reserve the right to cancel the booking. Any deposit paid on the booking will be considered cancellation fees.
Please proceed to our "Secure Payment" form to submit credit card details.
These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.